Support

Questions, bugs, billing or feedback: email [email protected]. A person reads every message and replies from that address. Write from the email on your Nook account so we can find it.

Getting started

Sign in with Google. That is the only sign-in method, so use the same Google account on every device. Then add the ways you want to save:

• Browser extension for Chrome, Edge, Brave, Arc, Opera and Firefox. Safari is coming next.
• iOS and Android apps, which add Share to Nook to any app with a Share button.
• WhatsApp. Link your number, then message a link, a note or a photo to Nook’s number.
• MCP to search, ask and save from Claude, Cursor and other apps that support it.

Common questions

A save didn’t show up. Nook processes each save in the background, so give it a minute. If it still isn’t there, check you are signed in to the same Google account on that device, then email us the link you tried to save.

A video has no transcript. Some videos don’t have one, for example when they have no captions. The nook is still saved with its title, author and thumbnail, and Ask uses those instead.

Ask can’t find something I saved. Try describing what it was about rather than its title. If it still doesn’t come up, tell us the question you asked and roughly what you expected.

My trial ended. Your nooks are safe. You can still browse, search and export everything. Subscribe to Nook Pro ($8 a month or $72 a year) to save new things and ask again.

Cancelling and refunds. Cancel anytime from your account and keep access until the end of the period you paid for. Payments are handled by Dodo Payments. See the Refund Policy for details, or email us about a charge you don’t recognize.

Exporting or deleting your data. You can export all your nooks, or delete your account and everything in it, at any time from your account, whatever your plan. If you can’t sign in, email us and we’ll help.

Reporting a bug

Include as much of this as you can, and we can usually fix it faster:

• Where it happened: the extension, the iOS or Android app, the web app, WhatsApp, or MCP.
• Your device, operating system, and browser or app version.
• What you did, what you expected, and what happened instead.
• The link you were saving or the question you asked, if relevant.
• A screenshot or screen recording.

Never send us your Google password or payment card details. We will never ask for them.

Policies

See our Privacy Policy, Terms of Service and Refund Policy. Privacy and data requests go to [email protected] too.